Frequently Asked Questions
Answers below marked "Proposed" are draft terms pending business owner approval.
Do you require a security deposit?
No — GameBox Dubai doesn't charge a refundable security deposit. You pay the rental cost and delivery fee at booking, and you're covered by our Rental Terms, which set out what happens if equipment is damaged or not returned.
How do I pay — is it all online, or is anything collected on delivery?
Everything is paid securely online via Ziina at the time you book — your rental cost and delivery fee are charged together. Nothing is collected in cash or by card on delivery.
What identification is needed?
A valid Emirates ID or passport matching the name on the booking may be requested on delivery.
Is delivery included?
Yes — delivery and collection are free across Dubai.
Can I extend the rental?
Yes, subject to availability — message us on WhatsApp before your return time to request an extension.
What happens if equipment is damaged?
Reasonable wear from normal use is expected and never charged. Damage beyond normal use, or equipment that's lost or not returned, may be charged to you at repair or replacement cost, invoiced separately after the rental — see our Rental Terms for the full clause.
Are games included?
Yes — each package lists which games or board games are included. Some packages let you choose from our available catalog when you book.
Can I use my own PlayStation account?
Yes, you can sign in with your own account on the console during your rental. We recommend signing out before return.
Do you provide packages for events?
Yes — Special Events covers birthdays, family gatherings and celebrations of any size, and B2B/Corporate Events Planning is a separate page for office fun days, team-building and company events. Both are custom-quoted — message us on WhatsApp or fill the inquiry form.
Do you offer add-ons like ice cream, cotton candy or karaoke machines?
Yes — ice cream and cotton candy machines can be rented on their own or added to a movie night, party or event booking, and a karaoke system add-on is available too. See the Cinema & Movie Nights section for standalone machine rentals, or add them as extras when booking a party or event package.
How do you ensure everything is clean and hygienic?
Every item — consoles, controllers, board games, cinema gear and party machines — is cleaned and sanitized before it's delivered to you. We don't send anything out between rentals without going through that process first.
What is the cancellation policy?
Free cancellation up to 24 hours before delivery, full refund. Cancellations closer to delivery, or after equipment has been delivered, aren't refundable. See our Cancellation and Refund Policy for full details.