Frequently Asked Questions
Answers below marked "Proposed" are draft terms pending business owner approval.
Is a security deposit required?
Proposed: yes, a refundable security deposit is required for most packages. It's paid online only after we confirm availability for your dates — not at the time you submit a request. Exact amounts are shown on each package and must be confirmed by the business owner before launch.
Do I pay anything when I first submit a booking request?
No — submitting a request doesn't charge anything. We confirm availability first, then send a secure link to pay the refundable deposit on WhatsApp.
What identification is needed?
Proposed: a valid Emirates ID or passport shown on delivery, matching the name on the booking. Final ID requirements should be set by the business owner.
When will the deposit be refunded?
Proposed: after the equipment is collected and checked for damage, typically within a few business days. The exact refund timeline is a draft and needs business owner approval.
Is delivery included?
Yes — delivery and collection are free across Dubai.
How do I pay the remaining balance?
Proposed: only the refundable deposit is charged online at booking. The remaining estimated total is settled with the driver on delivery, by cash or card. Final accepted payment methods must be confirmed by the business owner.
Can I extend the rental?
Proposed: yes, subject to availability — message us on WhatsApp before your return time to request an extension. Extension pricing/policy is draft and pending approval.
What happens if equipment is damaged?
Proposed: reasonable wear is expected, but damage beyond normal use may be deducted from the security deposit. Final damage terms must be defined and approved by the business owner — see the draft Rental Terms.
Are games included?
Yes — each package lists which games or board games are included. Some packages let you choose from our available catalog when you book.
Can I use my own PlayStation account?
Proposed: yes, you can sign in with your own account on the console during your rental. We recommend signing out before return. This is a draft answer pending business owner review.
Do you provide packages for events?
Yes — see our Corporate and Event Package for multi-console, multiplayer and board game setups with custom delivery and collection. Message us on WhatsApp for a quote.
What is the cancellation policy?
Proposed: see the draft Cancellation and Refund Policy page. Final cancellation windows and refund percentages must be approved by the business owner before publishing.